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Terms of Service
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Date of implementation: August 25, 2023 |
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Article 1: (General Rules) |
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Japonica Market (hereinafter referred to as "our company")
provides the auction and shopping proxy purchase service provided on the service site operated
by our company.
Our company shall be
able to determine terms of service at any time.
Customers who wishes
to use this service acknowledges that the terms of
service and agrees to all of the terms of
service, etc. when using
this service. You agree to be considered
Customers who wish
to use this service must agree to the terms of service,
register the information necessary for using this service in
accordance with the prescribed procedures, and our company will
approve the content to become a "Japonica Market user
(hereinafter referred to as "Japonica Market member"). ,
referred to as a member.)”.
The terms of
service apply
to all members, and members are obliged to comply with the
content of the terms.
We will not be held
responsible for any damages caused by violation of the Terms of
Use.
We reserve the right
to change the content of the terms of use at any time without
prior notice. The changed terms of use, etc. shall
take effect from the time they are posted on our website.
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Article 2: (Member Registration) |
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For membership
registration, personal information registered in the PayPal
account at the time of ordering shall be considered as
membership registration.
Each member can only
have one account, and registering multiple accounts is
prohibited. If the registration of multiple
accounts by the same person is permitted, the Company shall be
able to suspend the use of this service or cancel the
registration of the relevant member without prior notice. The
Company shall not be held responsible for any damages suffered
by members as a result of this measure.
A third party other
than the person himself/herself cannot register as a member on
his/her behalf.
If the person who wishes
to register as a member is a minor, the consent of the person
with parental authority must be obtained without fail, and no
request for cancellation of purchase, return or refund on the
grounds of being a minor will be accepted.
If it turns out that
any one of the following items applies, we may not approve your
membership registration.
・ In the past, if you have applied for a
refund or refusal of payment for the usage fee of this service
via a payment agency.
・ If you have failed to pay for this
service in the past
・ If you have been
forced to stop using this service or cancel your membership
registration in the past
・ In the past, if
you have interfered with or interfered with the operation of
this service
・ If the registered
information is false, erroneous, or incomplete
When it turns
out that the consent of the parental authority has not been
obtained for the registration by a minor.
・ If you violate the
terms of use, etc.
In addition, if it is determined that you
are not eligible as a member in light of the terms of service.
Individuals, corporations or organizations residing in
the countries/regions which are subject to economic sanctions
imposed by the US Treasury Department of the Office of Foreign
Assets Control, are not eligible to register for membership nor
use our service.
Please check the details in the US Treasury
Department of the Office of Foreign Assets Control's website
through the URL below.
US Treasury Department of the
Office of Foreign Assets Control
https://ofac.treasury.gov/specially-designated-nationals-list-data-formats-data-schemas
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Article 3: (Account Management)
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After approval of
member registration, the Company will assign a user ID to the
member. The member shall endeavor to manage the
security of their ID, etc. under their personal responsibility,
and our company shall not be held responsible for any damages
suffered by the member as a result of neglecting this duty.
Members shall not
allow third parties to use their membership qualifications, IDs,
etc., or lend, transfer, sell, pledge, etc.
The Company considers
the user to be the person himself/herself by confirming that the
combination of the registered user ID and the PayPal account
matches, so the member shall bear all responsibility for its
use. In addition, even if the damage is caused
by the unauthorized use of the ID, our company will not take
any responsibility, and if the damage extends to our company,
the member will not and shall compensate for the damage.
If there is any change
in the registered information, the member shall promptly report
the correction of the registered information to the Company.
Members may withdraw
from membership at any time, except in cases where purchased
products remain unshipped at our company. Therefore,
if the purchased product has not arrived, the withdrawal
procedure will be performed after confirming the arrival of the
product.
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Article 4: (Handling of personal information) |
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We use personal
information defined in our privacy policy for the following
purposes.
・ Management of member
information and order information
・ Billing for product sales
and various fees
・ Shipment of products, etc.
・ Important notices regarding site
operation, product advertisements,
etc.
・ Implementation of questionnaires, etc.
・ Giving points,
coupons, etc.
・ Responses to various confirmation
communications and inquiries
・ Statistical research and data
analysis
・ Other purposes similar to or closely related to each
of the above purposes
Except as permitted by
laws and regulations, the Company will not provide or disclose
personal information to a third party that is not stated in the
purpose of use in the preceding paragraph without consent in a
form that allows individual identification. However,
in the following cases, each information specified in the
preceding paragraph as personal information may be provided to a
third party by sending documents or by electronic or
electromagnetic methods.
・ When it becomes
necessary to disclose to a business operator involved in payment
settlement
・ When it is necessary for shipment of products and
customs procedures
・ When disclosing membership registration
status and sales information to business partners designated by
the Company for the purpose of improving various services
・ When outsourcing all or
part of service operations to a third party
・ When disclosing
to the person succeeding the business at the time of business
succession due to a company merger, business transfer, or other
reasons, When permitted by the Personal Information Protection
Act or other laws and regulations
The Company will stop
providing personal information to third parties in the preceding
paragraph at the request of the member.
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Article 5: (Suspension/Cancellation of Membership)
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If any of the events
listed below is confirmed, the Company may suspend the use of
the Service or cancel the registration of the Member without
prior notice. The Company shall not be held responsible for any
damages incurred by the member as a result of this measure.
・ When payment of the usage fee is not made by the prescribed date
・ In the event of unauthorized use of ID, etc., or unauthorized
use by a third party
・ When a request for refund or refusal of
payment is made through a payment agency or credit card company
・ Misconduct using the Service
・ Violation of terms of use, etc.
・ Violations of laws and regulations
・ In case of administrative
disposition
・ When it is recognized or suspected that there is
a relationship with anti-social forces
in addition, when the
Company determines that the member is not eligible for
membership.
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Article 6: (Service contents) |
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This
service is the purchasing of products or services from online
auction sites or online stores in Japan, chosen by members and
shipping the successfully purchased items to members' registered
addresses.
This service provides support for the
purchase of products, etc. specified by the member based on the
member's instructions. Therefore, since the
Company does not become the entity that owns the rights to the
transaction of products, etc. such as sales contracts, the
Company shall only be responsible for the purchase support and
delivery work of the products specified by the member who is the
purchaser of the products.
The member shall
authorize the Company to enter into a transportation contract
under the name of the Company or the member, and the Company
shall, under the name of the Company or the member, enter into
agreements with transportation companies affiliated with the
Company regarding the goods. A contract of carriage shall be
concluded. The Company shall not be liable for any
damages suffered by the member in relation to non-delivery,
delay, damage, or other transportation due to transportation
accidents, except in cases where the Company is responsible.
If it
turns out that the product is counterfeit after the product
arrives, or if there is a suspicion that it is a counterfeit
product, or if there is a malfunction of the mechanical product,
we will not be responsible for any compensation such as the
product.
Business hours are from 9:00 a.m. to
5:00 p.m. Japan time (including weekends
and holidays
We are
only responsible for the purchase and delivery of the product,
and we are not involved in any way and are not responsible for
the content and quality of the product, customs declarations,
and other procedures and customs fees that occur in the
destination country.
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Article 7: (Purchase of goods) |
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A sales contract shall
be established between the Company and the member at the time
when the member receives a notification that the bidding process
or payment process for the product has been completed
successfully with respect to the purchase of the product
requested by the member.
However, if the
Company confirms at the time of ordering or delivering the
product that the purchase of the product specified in Article 11
of the Terms of Use or an inappropriate product equivalent
thereto has been made due to a member's violation or negligence,
the Company will not purchase or ship the product overseas. may
refuse. Regarding the judgment of whether or not to
purchase a product, we shall be able to do so at our discretion,
taking into consideration the terms of use, laws and
regulations, public order and morals, and other circumstances.
All product purchases
in this service shall be made in the name of our company, and
purchases shall not be made in the name of the member. Therefore,
the member shall not make any direct contact with the seller of
the product. In the event of an erroneous purchase
due to failure to check the purchase conditions in advance, we
will not be liable for any damages.
Proxy bidding for
auctions in this service is based on the bid amount set by the
member, so it does not guarantee a successful bid. In
order to increase the probability of successful bids, members
shall set a sufficient maximum bid amount.
In order to prevent
erroneous orders, the member shall notify the Company of the
correct product name, product content, quantity, image, product
posting URL, etc. If there is a description in the "Comments"
column that supplements the product details, the member
acknowledges that our company will place orders with priority
given to that description. In addition, if the Company cannot
purchase the correct product due to an error, lack of
information, or ambiguous expression in the description of the
product details notified to the Company by the member, or the
description of the product name and "Contact" column We will not
be held responsible for any failure to purchase the desired
product due to discrepancies with the content.
Members acknowledge
that purchases or bids for products may become invalid if any of
the following items apply. In addition, the Company
shall not be liable for any disadvantages or damages suffered by
the member in such a case, and if the scope of the damage
extends to the Company, the member shall compensate the Company
for the damage.
・ If the Company
determines that the seller is likely to be unable to carry out
normal transactions, such as having a bad evaluation regarding
the transaction.
・ If the seller does not trade with IDs with a
transaction volume over a certain number
・ If the seller does
not trade with an ID that has a cancellation history due to the
convenience of the successful bidder
・ If the seller does not
allow shipping as a delivery method for the product
・ If there
is a record that the member has canceled the purchase due to the
convenience of the member or refused to purchase the product
that has already been bid or made a successful bid.
In addition, if the seller has special transaction
rules
・ If the continuation
of the transaction becomes impossible due to the seller's
circumstances
・ In the event that
reward points, etc. are granted for the price of goods, etc. as
part of the service provided by the seller, the member shall
transfer the ownership of the points to the Company.
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Article 8: (Payment of service usage fee) |
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PayPal is the only
payment method for using this service.
When a member
purchases a product using this service, the member shall pay the
following usage fees to the Company within the prescribed
deadline. In addition, we may change the amount or
rate of fees and commissions at any time without prior notice.
[Deposit]
When
purchasing a product: Product price
[Final
Payment]
When shipping
to a member: Product price, domestic shipping fee, handling fee,
international shipping fee
*When using Japan Post (EMS, international parcel) to ship a
package with a total value of more than 200,000 yen, a customs
clearance fee of 2,800 yen will be charged to Japan Post.
In addition to the
above fees payable to us, you may be responsible for customs
duties in the destination country/region.
The Company shall
preferentially settle payments to the Seller by credit card.
In the auction, the
deposit method shall be limited to the credit limit of the
amount that guarantees the payment at the time of the successful
bid of the product via PayPal before bidding. The
deposit shall be settled in the Final
Payment at the time of
shipment, and if the successful bid is not successful, it shall
be refunded as soon as the member instructs.
Even if the membership
is suspended or canceled due to the application of Article 5 of
the Terms of Use, the member shall pay the expenses incurred
until the purchased product arrives at the delivery address and
perform the procedure based on the sales contract. shall be
obliged to do so.
The payment deadline
for "Final Payment" shall be within 7 days from the day following the
date of sending the "Final
Payment" settlement notification email
sent by us after we have completed packing the product.
If the payment is not
completed within 90 days from the Final
Payment notification
email, the Company may, at its discretion, sell, dispose of, or
otherwise dispose of the product. We do not take
any responsibility for any damage caused to the member by this
measure.
If you purchase the
wrong item due to our obvious negligence, we will refund the
amount received in "Deposit" and "Final
Payment".
We are not responsible
for any decrease in the amount refunded to the deposit or credit
card deposited via PayPal, or the amount of "Deposit and
"Final Payment" paid by PayPal due to exchange rate fluctuations at
the time of refund. shall not be held liable.
In addition, the
member acknowledges that the Company will not be involved in any
way with respect to the various fees that occur at the time of
refund, as they will not be paid to the Company.
Regardless of the
reason, if the member wishes to dispose of all or part of the
product, the member shall separately pay the disposal fee
determined by the Company and various expenses incurred at the
time of disposal.
In addition, the member
acknowledges in advance that additional payment of repackaging
charges will be incurred separately if the removal is done after
the product has been packed.
If the member wishes
to change the delivery after completing the delivery
designation, the member shall pay the repackaging fee
separately. Members acknowledge in advance that
changes may not be possible after delivery is specified
depending on the situation.
Even if the membership is
suspended or canceled due to the application of Article 5 of the
Terms of Use, the member shall perform the payment and
procedures for the expenses incurred until the purchased product
arrives at the delivery address based on the contract. shall be
obliged.
Payment statements, receipts, receipts, etc. issued
by the seller shall not be provided to the member, but shall be
retained by the Company as evidenced documents. In
addition, the Company shall not accept any request for separate
receipt issuance.
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Article 9: (Packing and Delivery)
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We receive all
products at our distribution center.
The overseas delivery
method for this service is as follows.
Shipping from Japan
DHL
EMS (international
express mail)
Airmail
SAL (economy airmail)
Surface
mail
The member shall
complete the delivery procedure within 30 days from the arrival
notification of the product from our company.
In the event that an
item that is prohibited from being shipped overseas as
stipulated in Article 11 of the Terms of Use is purchased by bid
due to a member's violation of the Terms of Use or negligence,
and the item arrives at our distribution center, our obligation
to provide this service will be extinguished, and we will You
may sell, dispose of, or otherwise dispose of the product at
your discretion. We do not take any responsibility
for any damage caused to the member by this measure.
Delivery cannot be
made to countries/regions other than those specified on the
PayPal system.
Regardless of the
payment method, if the delivery address of the purchased product
is in Japan, the member agrees that the following "domestic
transaction fee" will be additionally incurred. ・Domestic
service fee = 10% of the total amount of (total billing A) and
(total billing B excluding fees)
Members shall comply
with our company's regulations regarding the method of packing
products and the selection of packaging materials, etc., and
shall not be able to convey individual requests for each
product.
Due to the provisions
of Japanese domestic law, it is not possible to change or delete
the amount stated on the shipping slips shipped from Japan.
If the weight or size
of the item exceeds the stipulated limits of each shipping
company specified for delivery, even if you request it to be
shipped together, it will be divided into multiple packages.
The DHL delivery
service we provide is not covered by the Money Back Guarantee,
which allows you to receive claims and compensation for delayed
deliveries. In the unlikely event that the product
value is reduced or lost due to a delay in delivery, neither our
company nor DHL will make any compensation.
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Article 10 (Cancellation/return/exchange of products) |
Members shall use this service only when they have agreed to the
provisions of this article regarding product cancellation,
returns, exchanges, complaints, etc. I assume.
[Cancellation]
Except when requested by the seller,
cancellations due to member convenience after bidding on an
auction or completing a product purchase request are not
allowed.
[ Returns, exchanges, complaints, etc.]
(including damage, defective products, shortages )
Negotiations such as replacement shall be made with the seller.
However, if there is a description such as "returns/exchanges
are not possible/no claim/no return" on the page managed by the
seller, including the product page, seller introduction page,
transaction terms explanation page, etc. We are under no
obligation to negotiate. Also, even if there is no such
description, the return or exchange may be refused due to a
difference of opinion with the seller. We will not make any
renegotiation requests for products once rejected. For this
reason, the Member shall be sure to check all pages managed by
the Seller for the presence or absence of the description of the
purchase conditions of the relevant product before purchasing
the product. After the product arrives, the member shall not
directly file a claim for refund or refusal of payment to the
payment agency for reasons not attributable to the seller or our
company.
[Counterfeit]
Even in the case of doubts
about the authenticity of the product, we will respond in the
same way as [Returns, exchanges, complaints, etc.]. Even if the
product page managed by the seller clearly states the
information that identifies the product, such as the official
product name and product number, or states in writing that the
product is genuine, the member shall You acknowledge that there
is no guarantee that the product is genuine and that there is a
risk that the product may be counterfeit. Even if a member
raises doubts about the authenticity of a product, the Company
shall not be obligated to appraise the authenticity of the
product or collect information for that purpose. In addition,
the Company shall not be liable for any damages suffered by the
member arising from the response specified in this section or
due to doubts about the authenticity of the product. |
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Article 11 (Prohibited Items) |
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Japonica Market does not accept delivery of goods specified in
this article or goods that are constituent elements of materials
or contain them as ingredients, as they are designated as
prohibited goods whose export is prohibited or regulated under
Japanese laws and regulations. When using international delivery
that specifies an address outside Japan first, bidding or
purchase of such export-prohibited items is strictly
prohibited. In addition, some of the goods specified in this
article include those that are prohibited to buy and sell even
in Japan, and in the unlikely event that a member bids or
purchases these export prohibited goods or prohibited goods, the
transaction will be immediately completed. We will not be held
responsible for any disadvantages or damages suffered by the
member at that time, and if the scope of damage extends to us,
the member will compensate us for the damage. You agree to do
so. We do not verify export and import regulations by
destination country. When a member uses international delivery,
the member shall be obligated to check the regulations of the
delivery destination country/region by himself/herself before
purchasing the product. We do not take any responsibility for
damages caused by the purchase of prohibited goods by members,
and we will not cancel the purchase, return or refund. In the
unlikely event that export-prohibited items or regulated items
are discovered after shipment, the member shall bear the full
payment of all expenses incurred during processing in accordance
with the shipping company's regulations. In the event that an
accident, etc. occurs due to the relevant product during
transportation of the relevant product, or if damage is caused
to a third party, the member shall also bear legal
responsibility and compensation for damages. |
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Prohibited items whose export is prohibited or regulated under
Japanese laws and regulations |
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Adult goods and pornography
Child pornography
Diamonds
(including rough and fabricated diamonds)
Counterfeit,
altered or fake currency
Postage stamps and fiscal stamps
Official documents
National treasures
Important cultural
properties
Important works of art, etc.
Pirated CDs, DVDs,
and software
Products with an undeterminable origin
Lottery tickets
Money
Gift certificates
Food and drink
tickets
Canned air
High pressure gas
Gas (gas cylinders
and cartridges)
Gas lighters
Portable oxygen inhalers
Liquefied gas
Helium gas
Chlorofluorocarbons
Nitrogen
and liquid nitrogen
Portable oxygen concentrators
Oxygen
cylinders (aqua-Lung)
Aerosol spray cans (hairspray,
fragrance spray, lacquer spray, Air Salonpas, etc.)
High-flow
oxygen concentrators
Gas products for camping (portable gas
stoves, etc.)
Fire extinguishers
Flammable liquids and
substances
Table tennis balls
Fuel (gasoline and oil)
Matches
Oil lighters
Paint
Perfume
Nail polish and
nail polish remover
Alcohol
Paint thinner
Lighter fluid
Cooking oil
Flammable items and items containing a flammable
warning (e.g. sunscreen, shampoo, and adhesives)
Adhesives
(glues or other adhesives included with figures, toys, eyelash
sets, etc. may incur a disposal fee)
Organisms (live animals,
insects, plants and vegetation)
Items with soil
Bonsai,
decorative plants etc.
Livestock feed
Meat products
Pet
food
Raw milk and eggs
Items that require refrigeration
Fresh produce
Plant seeds
Insect specimen samples
Taxidermied animals
Beverages with over 70% alcohol (some
countries may forbid the import of beverages with a lower degree
of alcohol)
Items limited in accordance with CITES
regulations: elephant trunks, tortoise shells, animal furs,
alligator skin, snakeskin, lizard skin, etc.
Air guns
Model guns
Fake swords
Swords
Batteries
Battery
chargers
Lead-acid batteries
Nickel-metal hydride (NiMH)
batteries
Lithium-metal batteries (limited to certain
countries)
Lithium-ion batteries (limited to certain
countries)
Items with lithium batteries or lithium-ion
batteries (limited to certain countries)
Magnets
Electric
generators and engines
Pyrotechnic articles (fireworks,
firecrackers, ammunition, explosives, etc.)
Items that have
fuel or oil inside, or that might be able to contain it
(including both used and new items)
Air conditioners
Airbags (for vehicles)
Steering wheels containing airbags
Items that have containers, cans, gasoline tanks, or carburetors
for containing oil or fuel (includes both new and used items)
Seatbelt pretensioners
Vehicles (cars, motorcycles, motorized
bicycles, and some bicycles where the tire cannot be deflated,
etc.)
Harmful drugs
Psychotropic drugs
Inhalers for
illegal drugs
Anesthetics and other related drugs
Poisonous, toxic and/or hazardous substances
Pesticides
Tobacco/Cigarettes
Insect repellent
Agricultural chemicals
Organic solvents
Corrosive substances
Mercury (batteries,
thermometers, blood pressure monitors, barometers containing
mercury, etc.)
Chloroform
Bleach
Peroxides and
oxidizing agents
Charcoal
Dry ice
Asbestos
Uranium
Plutonium
Thorium
Nuclear waste
Radioactive substances
Sodium hydroxide
Barium carbonate
Formalin and
formaldehyde
Printer Toner Cartridges
Ink and printer ink
cartridges (documents for clearance may be required when
shipping, and we may not be able to provide certain documents to
ship ink abroad)
Other prohibited items (please check these
before ordering)
Pharmaceuticals and medical devices that
require a license for sale in Japan (contact lenses, fashion
colored contact lenses, massage apparatuses, and hearing aids) |
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Article 12: (Prohibitions) |
When using this service, our company prohibits members from
performing the following acts or acts that may cause such acts,
and members shall be obligated to strictly comply with them.
・ Acts of purchasing products prohibited by the terms of use Fraud
in collusion with the seller
・ Acts of using this service for
other illegal purposes Acts that violate the terms of use or
public order and morals
・ Acts that infringe
the rights of our company, sellers, or third parties, or acts
that defame
・ Acts of
making inquiries, negotiations, complaints, requests for returns
or refunds, or requests for exchanges or repairs directly to the
seller.
・ Requesting a refund directly from a payment agency or
credit card company after making a purchase request.
・ Criminal
acts or acts that may be Acts that violate laws and regulations
such as Japanese law, local law of the region where the member
resides, international law, etc. Purchasing a product without a
separate certificate, etc., required for collection.
・ Acts of
purchasing goods for the purpose of military use Acts that
intentionally interfere with the operation of sites operated by
us, this service, or sellers Unreasonable demands that exceed
our responsibility or legal responsibility as stipulated in the
Terms of Use, etc.
・ Acts that cause trouble or discomfort to
other members of the Service, sellers, or other third parties
Act of reporting false information Acts of writing or sending
harmful programs or emails Unauthorized intrusion into our
server or other computer Our company shall not be held
responsible for any damage caused by violation of this
prohibited obligation. |
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Article 13: (Disclaimer due to inability to provide
services) |
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Even after approval of proxy purchase of products, if the
following events are confirmed or suspected to occur, the
Company shall be exempted from the obligation to provide this
service to the member. The Company shall not be held responsible
for any damages incurred by the member as a result of this
measure. If it is later found that the product purchased by the
member is a product prescribed in Article 11 of the Terms of Use
or a product equivalent thereto. When it is extremely difficult
to obtain the product purchased by the member If the product is
not delivered to us by the seller for any reason If the member
does not make the payment necessary for using this service by
the prescribed date When the product is disposed of by customs,
etc. If the member does not receive the goods If the shipping
address is unknown or the member's location could not be
confirmed When contact with the member is interrupted If the
member violates the terms of use, etc. |
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Article 14: (Disclaimer due to non-warranty) |
The Company shall not make any guarantees regarding the
following items, and Members shall accept it and use the
Service. Therefore, the Company shall be exempted from any
liability for damages to members or any other third parties for
damages caused by the following items.
・ We do not guarantee that
you will always be able to purchase products requested by
members.
・ We do not guarantee that the Seller will not deliver
to us products that differ from those ordered.
・ We do not
guarantee the accuracy, timeliness, or legality of product
information and seller information posted on this site. (The
same applies to notations and expressions displayed when using
the translation function.)
・ We do not guarantee that the
purchased product can be exported from Japan or the United
States, or that it can be imported in the destination
country/region.
・ We do not guarantee that interruptions, delays,
suspensions, data loss, etc. of this service due to network
system failures, unauthorized access, electronic attacks,
failures in cooperation with third party services, regardless of
accidents or disasters, can be avoided. not.
・ We do not
guarantee that e-mails sent from our server or domain name when
accessing this site do not contain harmful virus programs. |
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Article 15: (Suspension and Suspension of Service)
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The Company may, without prior notice, part or All functions may
be changed, repaired or abolished with the suspension or
suspension of this service. In addition, we will not be
responsible for any damages that occur at that time. |
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Article 16: (Change and Abolition of Service Contents) |
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We reserve the right to change or discontinue part or all of
this service at any time without prior notice. The Company
shall not be held responsible for any damages incurred by
members due to changes or abolitions. |
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Article 17: (Governing Law and Agreed Jurisdiction)
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The terms of use, etc. shall be governed by and interpreted in
accordance with the laws of Japan. It shall not be affected by
any interpretation of foreign laws. In the event of any dispute
regarding the terms of use, etc., the Tokyo District Court or
the Tokyo Summary Court shall be the exclusive jurisdictional
court of first instance. |
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