We are open as usual.

2025/10/04
To New Customers (From October 4, 2025 – Until Further Notice)
We regret to inform you that new customer registrations are currently suspended.
Due to an overwhelming number of orders, our service capacity has been exceeded. We will resume accepting new customers once our services are back to normal. We will notify you as soon as registration reopens. We sincerely apologize for the inconvenience.

2025/10/01
Japonica Market Special Campaign!!
Limited-Time Offer: 5% Off for Two Months!

5% OFF All Items!!
2025/10/01 00:00 - 2025/11/30 23:59 (JST)
(*Excluding pre-order items)
(*No discount limit)

Please place your order as usual.
A 5% discount will be immediately applied to the product amount of all orders during this period.

2025/09/27
To Our Customers in the United States
Currently, shipments to the US via DHL are being processed without any issues. There was information suggesting that the excessive charges from customs may have been due to a mistake in processing the declared currency unit—yen being treated as dollars. We are now declaring the currency unit in US dollars.

2025/09/18
To Our Customers in the United States
If you receive an incorrect duty rate from US Customs:

Recently, there has been an increase in cases where US Customs imposes excessive duties.
In one case, a declared value of $648 was met with a charge of $7,364 (1100%).
This was later corrected to $139 after the importer filed an objection.

Returns are absolutely not allowed!
If you choose to return the item, the incorrect duty amount will be finalized. Even if returned, you will still be required to pay the duty and storage fees. The incorrect duty rate must be corrected. Additionally, return shipping costs are several times higher than the original shipping cost.

Regarding the details of customs duties and objections, under the Code of Federal Regulations (19 CFR 111.24), it is prohibited to disclose confidential import declaration information to third parties other than the importer of record.
Therefore, we in Japan are unable to take action on your behalf.

Please contact the local DHL US Billing Team at 1-800-722-0081 directly.
 
Neither we nor DHL JAPAN have any means to negotiate with US Customs.
You must negotiate persistently with customs yourself.


2025/09/12
To Our Customers in the United States
Currently, shipments to the United States are only available via DHL.
Previously, the "de minimis rule" exempted goods with a declared value under $800 USD from duties and taxes, but this rule has now been abolished.
As a result, customs duties of approximately 15% to 30% are expected to apply to the products.

Please note that duty rates vary depending on the country of origin, product type, unit price.
We recommend checking with U.S. Customs in advance for accurate information.

Below is an example of duties and fees for a shipment to the U.S. via DHL:

Country of Origin: Japan (15% duty rate)

Declare value: total 26763 JPY ($181.47)

■ Regulatory charges (L1) $1.31
■ Import export duties (L2) $28.68
■ Duty Tax processing (L3) $17.00

■ Total $46.99


2025/09/01
Thank you very much for your continued support of Japonica Market.
Due to the recent increase in labor costs following the Japanese government's minimum wage hike, as well as the resulting rise in material costs, we regret to inform you that we will be revising our commission fees as follows:

■ Effective Date: Orders placed on or after October 1, 2025 (Japan Standard Time)
■ Previous Commission: ¥300
■ New Commission: ¥500

In order to continue improving our services, this revision has become unavoidable. We sincerely apologize for any inconvenience this may cause and kindly ask for your understanding. Please make the necessary preparations in advance, as import taxes and customs clearance fees may be charged upon receipt.

2025/08/26
To Our Customers in the United States
Japan Post - Temporary Suspension of Acceptance of EMS/AirMail to the United States
Due to Changes in U.S. Customs and Regulations.
visit: https://www.post.japanpost.jp/int/information/2025/0825_01_en.html

United States reference rate (2025/10/01) incl. DHL Demand Surcharge ~2026/02/16

Differences between DHL and Japan Post EMS
DHL can consistently track and control the package until it reaches the customer.
EMS, once the package leaves Japan, is under the control of the destination country's postal service, and Japan Post cannot control the package at all. If the postal service in your country does not perform well, we recommend using DHL.